I’m sending you this e-mail note to you and 101 Mobility Management this morning, to provide feedback on multiple services received at my home in Ilion, NY during & since the installation of our Bruno Chairlift.
The benefit of the Chairlift my wife & I receive each day is obvious since we are both permanently disabled, and especially because we reside in a home with bedrooms located on the second floor. I’m a Disabled Vietnam Veteran, nearly age 70. Since the Veterans Administration approved/ provided us with this very important resource, our Bruno Chairlift, we have received Benchmark Service from 101 Mobility, particularly, from your Service Technician, Arturo.
From early discussions about this chairlift- features & benefits-before installation, and during installation and subsequent repairs to this equipment, we have received extraordinary communication & performance from Arturo “Art.” We quickly realized what an Asset Art hasten to my wife & I, because of his product knowledge, & especially his communication skills, and empathy for us because of living with various/ multiple diseases and subsequent pain.
Art’s performance and 101’s reliability has been especially appreciated when our Chairlift experienced some downtime and required repairs. We remain grateful for Art’s willingness to respond quickly, and appreciate our dependence on this Chairlift. I’m confident that our perception of Art’s exceptional service to his customers, is appreciated by those people he has provided service and will service, as well as the Management at 101 Mobility,
I believe that Art is already a Highly Valued Employee at 101, though I am communicating my appreciation to emphasize how he has made a difference in our lives. Thank you very much for continuing to keep our Chairlift performing daily as required.
March 9, 2018
The Bruno is a fine product
The sales person (Lori) was very polite and did a good job in selling us on this product
The techs did a great job in installing the stairlift (Art and Jim) . Art did a very good job in showing us how to use the lift. I should also say that the men were here at the exact scheduled time.
We have been VERY PLEASED with the Bruno stair lift you installed in March 2016. It does not get high usage because we use it only when my wife must leave the house; it is the only way we can get her out without negotiating other stairs (where there is no lift).
Your technician, Art, was well informed and very helpful in educating us about the use and maintenance of our stair lift. It was good to see him again when we had a problem with the lift. He knew immediately what the problem was and fixed it expeditiously.
My problem is not with Art. He is good and knows his work well, but I have two issues that are of concern to me:
1. Art told me that the stair lift was installed to the Bruno standards at that time, but since he and your company have realized that with the turning of the seat, a wire set is twisted and there have been problems with that wire set breaking. Now, Art tells me, you are using nylon ties to keep the wires from twisting with the turning of the seat. Seems to me that either Bruno or your company should take some responsibility for solving that problem.
2. A $450 service charge is unreasonable, especially given the issue described in 1 above. I am very unhappy with having to pay that large amount to get a repair that was not needed if proper caution had been taken at installation. I request refund of a portion of that money. I live on retirement income and that amount for a service charge is exorbitant.
My wife and I purchased our stair lift roughly three years ago after my (minor) stroke. We both love the product. And we do a minimal amount of routine maintenance. Our cats love to ride it and every now and again one gets "hit" and the lift ALWAYS stops instantly It also bridges all power outages, some of which are hours in duration. A few days ago I gave 101Mobility a call to order a replacement for a remote I had lost. They had a record of my 2015 purchase and Kelly shipped me the correct part in near real time. And lest I forget, the installation crew was in and out in an afternoon for the initial installation.
The service associate was polite, efficient and explained the problem to be resolved clearly and concisely to continue my husband's independence within our home. 🏘
With regard to the recent service charge we did find it quite high ....and would recommend your company recalculate said service charge for future customers.
On 10-18-2013 you installed a ramp system at the home of my son Allen Dunham which was installed to accommodate my son David Dunham who was afflicted with pancreatic cancer and died 12-14-2013.
Your people who installed the ramp were very pleasant, competent and helpful. The ramp was in place for more than a months time and we were anticipating an additional charge for that time. Today, my son Allen received a call from you stating that the ramp upon return was in very good condition and due to the suddeness of David’s death, there would be no additional charge.
The purpose of this letter is to express to you our great fulness as a family for your kindness and you can be sure that we have and would recommend 101 mobility to anyone with such need.