I’m sending you this e-mail note to you and 101 Mobility Management this morning, to provide feedback on multiple services received at my home in Ilion, NY during & since the installation of our Bruno Chairlift.
The benefit of the Chairlift my wife & I receive each day is obvious since we are both permanently disabled, and especially because we reside in a home with bedrooms located on the second floor. I’m a Disabled Vietnam Veteran, nearly age 70. Since the Veterans Administration approved/ provided us with this very important resource, our Bruno Chairlift, we have received Benchmark Service from 101 Mobility, particularly, from your Service Technician, Arturo.
From early discussions about this chairlift- features & benefits-before installation, and during installation and subsequent repairs to this equipment, we have received extraordinary communication & performance from Arturo “Art.” We quickly realized what an Asset Art hasten to my wife & I, because of his product knowledge, & especially his communication skills, and empathy for us because of living with various/ multiple diseases and subsequent pain.
Art’s performance and 101’s reliability has been especially appreciated when our Chairlift experienced some downtime and required repairs. We remain grateful for Art’s willingness to respond quickly, and appreciate our dependence on this Chairlift. I’m confident that our perception of Art’s exceptional service to his customers, is appreciated by those people he has provided service and will service, as well as the Management at 101 Mobility,
I believe that Art is already a Highly Valued Employee at 101, though I am communicating my appreciation to emphasize how he has made a difference in our lives. Thank you very much for continuing to keep our Chairlift performing daily as required.
On 10-18-2013 you installed a ramp system at the home of my son Allen Dunham which was installed to accommodate my son David Dunham who was afflicted with pancreatic cancer and died 12-14-2013.
Your people who installed the ramp were very pleasant, competent and helpful. The ramp was in place for more than a months time and we were anticipating an additional charge for that time. Today, my son Allen received a call from you stating that the ramp upon return was in very good condition and due to the suddeness of David’s death, there would be no additional charge.
The purpose of this letter is to express to you our great fulness as a family for your kindness and you can be sure that we have and would recommend 101 mobility to anyone with such need.
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