December 5, 2018
Ronald & Cordelia Peterson
Rochester, NY
The employees (sales and installers) are knowledgeable and informative. The product is more than adequate and he result is what we wanted.
November 30, 2018
Y.M.
Williamsville, NY
The company staff and technicians are very helpful.They are very professional and did not delay or waste time in getting the job done.
November 18, 2018
M.D.
Rochester, NY
Very sturdy well designed product, good job on estimate. Fine craftsmanship by the installer.
November 8, 2018
G.I.
Hilton, NY
Knowledgeable, pleasant, friendly.
November 8, 2018
Thomas Moore
Rochester, NY
The technician who came by my place to service our stair glide was very courteous and didn't mind my hanging around to watch him work. He explained everything to me as he worked and was very neat and thorough. I appreciated that he was very careful to do all that he could to think of an inexpensive solution to the problem we were having with the stair glide.
October 11, 2018
Susan Brown
Rochester, NY
We were able to order and receive a chair lift in a short period of time! The cost was better than expected. The service was great! James was efficient knowledgeable, friendly. He took less time to install than I thought.
October 3, 2018
H.R.U.
Geneva, NY
Very nice
August 4, 2018
Art Clark
Hilton, NY
the service was good thanks to Lorrie
August 1, 2018
N.M.
Rochester, NY
it was easy and great
July 10, 2018
Carol & Gary Riehlman
W Henrietta, NY
Customer Service and Sales was amazing, a great deal of help. Everyone was very professional. A pleasure working with you. Carole&Gary
June 27, 2018
N.R.C.F.I.L.
Rochester, NY
Your company stands behind the warranty of the products
May 20, 2018
Terry Morgan
Andover, NY
The Bruno lift seems great, but due to installation problems done by my local contractor, the lift failed to work at times. On May 17, 2018, you sent Art and Jim down to service it. They are very good. My fingers are crossed that it's OK now. In addition to fixing it, Art gave me a number of tips and a lot of information on how to maintain the lift. I will certainly call in about a year to have you send someone just for an 'annual checkup' of the lift. It would be great if Art and Jim are sent next spring when I call.I wish I'd called you earlier.
May 4, 2018
R.P.
Buffalo, NY
I like how simple the elevator lift is to use and so far has worked perfectly.. The installers we're very conscientious very nice to talk to and acted in a very professional way and everything was done the right way I am absolutely satisfied.. And my wife loves the product also.. I would recommend this elevator lift to everyone.. thank you 101 Mobility. [FIRST NAME REMOVED]
April 20, 2018
S.D.
Rochester, NY
Caring help nearest me.
March 9, 2018
R.D.S.
Phelps, NY
The Bruno is a fine product The sales person (Lori) was very polite and did a good job in selling us on this product The techs did a great job in installing the stairlift (Art and Jim) . Art did a very good job in showing us how to use the lift. I should also say that the men were here at the exact scheduled time.
March 3, 2018
C.Z.
Arkport, NY
Customer service is outstanding. Nothing but a wonderful experience!
February 21, 2018
R.D.
Houghton, NY
We have been VERY PLEASED with the Bruno stair lift you installed in March 2016. It does not get high usage because we use it only when my wife must leave the house; it is the only way we can get her out without negotiating other stairs (where there is no lift). Your technician, Art, was well informed and very helpful in educating us about the use and maintenance of our stair lift. It was good to see him again when we had a problem with the lift. He knew immediately what the problem was and fixed it expeditiously. My problem is not with Art. He is good and knows his work well, but I have two issues that are of concern to me: 1. Art told me that the stair lift was installed to the Bruno standards at that time, but since he and your company have realized that with the turning of the seat, a wire set is twisted and there have been problems with that wire set breaking. Now, Art tells me, you are using nylon ties to keep the wires from twisting with the turning of the seat. Seems to me that either Bruno or your company should take some responsibility for solving that problem. 2. A $450 service charge is unreasonable, especially given the issue described in 1 above. I am very unhappy with having to pay that large amount to get a repair that was not needed if proper caution had been taken at installation. I request refund of a portion of that money. I live on retirement income and that amount for a service charge is exorbitant.
February 7, 2018
L.F.
Perry, NY
My wife and I purchased our stair lift roughly three years ago after my (minor) stroke. We both love the product. And we do a minimal amount of routine maintenance. Our cats love to ride it and every now and again one gets "hit" and the lift ALWAYS stops instantly It also bridges all power outages, some of which are hours in duration. A few days ago I gave 101Mobility a call to order a replacement for a remote I had lost. They had a record of my 2015 purchase and Kelly shipped me the correct part in near real time. And lest I forget, the installation crew was in and out in an afternoon for the initial installation.
January 18, 2018
D.H.
Rochester, NY
Very responsive, easy to work with
November 29, 2017
G.D.
Rochester, NY
Your company was willing to work with us to provide my elderly Mom with the right bathtub needed for her to comfortably and safely bathe. Thank you!
November 4, 2017
D.C.
Fairport, NY
met all commitments conscientious work crew responsive office staff
October 22, 2017
E.B.
Hammondsport, NY
The people are very helpful and kind
October 21, 2017
T.M.
Rochester, NY
Great service
July 18, 2017
N.U.C.U.A.
Rochester, NY
Customer service
July 6, 2017
D.D.
Pitsford, NY
quick service; solid products
July 6, 2017
G.T.
Rochester, NY
Promptness and great service received!!!
April 20, 2017
B.C.
Pittsford, NY
on time and efficient installation.
March 23, 2017
B.C.
Canandaigua, NY
The service associate was polite, efficient and explained the problem to be resolved clearly and concisely to continue my husband's independence within our home. 🏘 With regard to the recent service charge we did find it quite high ....and would recommend your company recalculate said service charge for future customers.
March 18, 2017
A.F.
Rochester, NY
everything, it's been very good.
The Dunham Family, Rochester, NY

On 10-18-2013 you installed a ramp system at the home of my son Allen Dunham which was installed to accommodate my son David Dunham who was afflicted with pancreatic cancer and died 12-14-2013.

Your people who installed the ramp were very pleasant, competent and helpful. The ramp was in place for more than a months time and we were anticipating an additional charge for that time. Today, my son Allen received a call from you stating that the ramp upon return was in very good condition and due to the suddeness of David’s death, there would be no additional charge.

The purpose of this letter is to express to you our great fulness as a family for your kindness and you can be sure that we have and would recommend 101 mobility to anyone with such need.

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